the operate layer.

Your agents are live. This is how they stay that way.

what it is.

Most businesses treat AI agents like software they license — set it up, hope it works, call someone when it breaks. That's not how agents work.

Agents need monitoring. They need prompt updates as models change. They need someone watching whether the outputs are still right six months in. They need a team that knows what moved in the AI landscape last week and whether it matters for your operation.

Operate is that team. After your agents are live, we stay on — monitoring, maintaining, and evolving your AI stack as the landscape moves. You use the agents. We keep them running.

what's included.

infrastructure and uptime monitoring. We run the stack, not you. If something breaks, we know before you do.

model and prompt updates. When a better model ships or outputs start to drift, we fix it. You won't notice it happened — which is the point.

monthly performance report. One page. What the agents handled, what they cost to run, what the estimated business value was. No dashboards. Just a straight read — including if the math isn't holding.

next-wave diagnostics. Most businesses have 3–5 AI plays worth building. When your first agent proves out, we're already positioned to find and scope the next one. You don't start from scratch.

what it costs.

$3,000 / month

$30,000/year — save approximately $6,000 vs. monthly billing.

Minimum commitment: 3 months. After that, month-to-month with 30 days notice. No lock-in, no exit fees. If the math isn't holding for your business, we'll say so before you do.

A dedicated AI engineer costs $120,000–$180,000/year in salary alone — before benefits, equity, or the 6 months it takes to get them productive. Operate gives you that function for $30,000/year, with people who've already built the system.

who it's for.

✓ Good fit

Your first agent is live and producing measurable results
You don't have in-house AI/ML engineers to maintain it
You want someone watching the stack as AI moves
You're likely building a second agent in the next 12 months

⚠ Not a fit

You haven't completed an Install engagement with JNOW yet
You deployed one small agent and want to self-manage it
You have an in-house team equipped to handle AI maintenance

questions.

No. Operate is for agents we built. We can't responsibly manage architecture we didn't design — the monitoring, the prompt structure, the integration points all need to be ours. Start with the diagnostic if you haven't already.
Minor updates, prompt rewrites, and model swaps are included in Operate. Major architectural rebuilds — the kind where the whole stack changes — are scoped separately. We'll tell you before we start and what it'll cost. No surprise invoices.
One page. What the agents handled (volume, types, outcomes), what they cost to run (compute + our time), and what the estimated business value was (hours recovered, revenue captured, or whatever metric you care about). We also flag anything we changed and why, and anything in the AI landscape that's relevant to your stack. No dashboards. Just a read you can finish in 3 minutes.
Minimum 3 months. After that, month-to-month with 30 days notice. We structured it this way because 3 months is the minimum window to see meaningful performance data — and because we don't want clients on Operate who aren't getting value from it.
Yes. The $3,000/month covers your full agent stack — not per agent. If you've deployed a voice agent, a dispatch agent, and an intake agent, Operate covers all three. As you add agents via Install, they roll into the same Operate engagement.

ready to talk about Operate?

Start with the $1K diagnostic if your agents aren't live yet. If you've already completed an Install and want to discuss Operate, email us directly.

email jb@jnow.io start with the diagnostic →